Terms and Conditions
Effective Date: 25/09/2024
1. Introduction
Welcome to Stream (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our services, including the creation of invoices and related features. By accessing or using our services, you agree to comply with these Terms. If you do not agree, you may not use our services.
2. Definitions
- “Client” refers to any entity or individual who uses our services to create invoices and process payments.
- “End Customer” refers to any individual or entity that makes payments through the invoices generated by our clients.
- “Services” refers to all services provided by Stream.
3. Account Creation and Use:
3.1. Account Information:
To access our services, clients must undergo an onboarding process during which we collect and use the information outlined in our Privacy Policy. By creating an account, clients agree to provide accurate and complete information and to keep this information updated.
3.2. Account Security:
Clients are responsible for maintaining the confidentiality of their account information, including their login credentials. Any activities performed under their account are their responsibility. Clients must notify us immediately if they suspect any unauthorized use of their account.
4. Service Description
4.1. Invoice Creation and Payment Processing
Stream allows clients to create subscription, installment, or one-off invoices. End customers can make payments using the provided payment gateway. We also offer automated reminders to facilitate the collection of payments.
4.2. Countries of Operation
Stream currently operates in the following countries:
- Saudi Arabia
4.3. Service Fees
We charge a flat subscription fee for using our services. Additionally, there is a variable fee charged for processing of transactions by payment gateways. These fees are subject to change, and clients will be notified of any changes in advance.
5. Refund Policy
5.1. Subscription Cancellation
Clients can cancel their subscription to yearly or monthly packages within 14 days of the initial activation. Refunds will be processed within 14 days of the cancellation request.
5.2. Non-Refundable Cases
- If the subscription is canceled after the first 14 days, the client may continue to use the service until the end of the subscription period, but no refund will be issued.
- Refunds will not be issued if the client changes their mind after the service has been delivered as agreed.
- Refunds for services purchased through promotions or discounts will be based on the actual amount paid by the client.
6. User Responsibilities
6.1. Prohibited Activities
Clients agree not to engage in any activities that:
- Violate applicable laws or regulations of countries in which Stream operates.
- Refunds will not be issued if the client changes their mind after the Infringe on the rights of others.
- Disrupt or harm the services provided by Stream.
6.2. Compliance
Clients must comply with all applicable laws and regulations, including those related to payment processing and data protection.
7. Intellectual Property
All content, trademarks, logos, and services provided by Stream are protected by intellectual property laws. Clients are not permitted to use our intellectual property without our explicit permission.
8. Privacy and Data Protection
Please refer to our Privacy Policy for details on how we collect, use, and protect your personal data.
9. Limitation of Liability
To the extent permitted by law, Stream will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising out of or relating to these Terms shall be resolved through arbitration in Riyadh, Saudi Arabia.
11. Changes to Terms
We reserve the right to update these Terms at any time. Clients will be notified of significant changes through our website or other communication channels. Continued use of our services after such changes constitutes acceptance of the new Terms.
12. Termination
We reserve the right to terminate or suspend access to our services for any client who violates these Terms or engages in activities that harm the integrity of our platform.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Email:
info@streampay.saAddress:
King Abdullah Financial District, Riyadh, Saudi Arabia